Effective date: 04.04.2026

1. SCOPE AND PARTIES

1.1 These Terms and Conditions ("Terms") govern all services provided by Cubzy Club , ("we", "us", "Provider") to clients ("you", "Client").

1.2 By booking a service and submitting the Pet Profile and Consent Form, you agree to these Terms and to our Privacy Policy (cubzyclub.ch/privacy).

1.3 Our services include: Boutique Dog Boarding (overnight), Boutique Daycare, Dog Walking, Cat Care (home visits), and related extras as published on our website.

2. BOOKINGS AND PAYMENTS

2.1 All bookings are subject to availability and are confirmed by email or WhatsApp message.

2.2 Payment is due in full before or at the start of the service, by bank transfer, card, or other agreed method.

2.3 Late payments may incur a reminder fee of CHF 10 per notice. Persistent non-payment may result in suspension of services and referral to a collection agency.

2.4 Seasonal pricing: High season (summer, school holidays): +CHF 10/night for boarding. Peak season (Christmas, Easter, New Year): +CHF 15/night for boarding. Minimum stay applies: 2 nights (high season), 3 nights (peak season). Same-day bookings: +40% surcharge on base rate.

2.5 All prices are in CHF. Current rates are published at cubzyclub.ch and confirmed at the time of booking.

3. CANCELLATIONS AND REFUNDS

3.1 Dog Boarding: Cancellation less than 24 hours before check-in: charge equivalent to 1 night at the applicable rate.

3.2 Dog Walking / Cat Sitting: Cancellation less than 12 hours before the scheduled service: full service charge applies.

3.3 No-shows (failure to arrive for check-in or provide home access without notice): full service charge applies.

3.4 Late pick-up (boarding): If the Client does not collect the pet by the agreed check-out time, an additional daycare fee (half-day rate) will be charged for each commenced period.

3.5 Refunds for cancellations outside these windows are assessed on a case-by-case basis. An administrative fee of CHF 15 may apply.

3.6 In peak season (Christmas, Easter, New Year), cancellations less than 7 days before check-in: charge equivalent to 50% of the total booking.

4. HEALTH AND ADMISSION REQUIREMENTS

4.1 All pets must have current vaccinations (as recommended by their veterinarian), including rabies vaccination, and up-to-date antiparasitic treatment.

4.2 The Client must disclose all known medical conditions, allergies, medications, and behavioral issues accurately in the Pet Profile Form. Failure to disclose constitutes a material breach of this agreement.

4.3 We reserve the right to refuse or discontinue service for any pet that: (a) displays aggression posing a safety risk to people or other animals; (b) has an undisclosed contagious condition; (c) has health needs that exceed our capacity to manage safely.

4.4 Refusal of service under clause 4.3 does not entitle the Client to a refund if the grounds for refusal arise from information the Client failed to disclose.

5. LIMITATION OF LIABILITY

5.1 Cubzy Club exercises professional diligence and reasonable care in all services. To the fullest extent permitted by Swiss law (OR Art. 100), our liability for loss, injury, or damage arising from ordinary negligence shall be limited to the total fees paid for the specific service during which the incident occurred.

5.2 This limitation does NOT apply to gross negligence or intentional misconduct, which remain subject to full liability under OR Art. 100.

5.3 We are not liable for:

• (a) Pre-existing medical conditions not disclosed at the time of booking
• (b) Behavioral incidents arising from undisclosed behavioral issues
• (c) Injuries or incidents caused by the pet's own actions despite reasonable preventive measures
• (d) Adverse reactions to the pet's own food, medications, or supplements provided by the Client

5.4 Under Swiss law (ZGB Art. 641a), animals are not classified as objects. Claims related to an animal's death or injury will be assessed considering market value, veterinary costs, and, where applicable under Swiss jurisprudence, emotional value (Affektionswert).

6. OWNER'S LIABILITY AND INDEMNIFICATION

6.1 Under Swiss law (ZGB Art. 56), the keeper of an animal is strictly liable for damage caused by that animal, regardless of fault. During the service, Cubzy Club temporarily assumes the role of keeper.

6.2 The Client confirms that all behavioral information in the Pet Profile Form is complete and accurate, including any history of biting, aggression, resource guarding, or reactivity.

6.3 If the Client's pet causes bodily injury or property damage to a third party during the service, the Client agrees to indemnify Cubzy Club for: (a) direct damages awarded to the injured party; (b) legal defense costs not covered by insurance; (c) the insurance deductible (currently CHF 500); (d) any regulatory fines resulting from the incident.

6.4 This indemnification does not apply if the incident was caused by our gross negligence or intentional misconduct.

6.5 The Client is advised to verify that their personal liability insurance (Privathaftpflicht) covers damage caused by their pet while under third-party care.

7. VETERINARY EMERGENCIES

7.1 The Client authorizes Cubzy Club to: (a) contact the Client's veterinarian and/or any emergency clinic; (b) transport the pet to a veterinary facility; (c) authorize emergency treatment in the pet's best interest if the Client cannot be reached after at least 3 contact attempts within 30 minutes.

7.2 Spending limit: Without prior authorization, we will not authorize veterinary expenses exceeding the limit specified by the Client in the Pet Profile Form (default: CHF 500). For expenses above this threshold, we will make all reasonable efforts to contact the Client first.

7.3 In genuine life-threatening emergencies where delay would cause irreversible harm, we may authorize treatment beyond the agreed limit. All contact attempts will be documented with timestamps.

7.4 The Client agrees to reimburse all documented veterinary expenses authorized under this clause within 10 calendar days of receiving the invoice and supporting receipts.

7.5 We are not liable for the clinical outcome of any veterinary treatment authorized in good faith under this clause.

8. ESCAPE PREVENTION AND PROTOCOL

8.1 We implement escape prevention measures appropriate to the service, including secure leashing, double-entry systems in boarding premises, and monitoring based on the pet's disclosed escape risk.

8.2 The Client is responsible for accurately disclosing the pet's escape tendency in the Pet Profile Form.

8.3 In the event of an escape, we will immediately: (a) search the surrounding area; (b) notify the Client; (c) report to the cantonal veterinary authority if required; (d) contact the microchip registry.

8.4 Our liability for an escape is assessed based on whether reasonable prevention was in place given the disclosed escape risk. If the Client failed to disclose a known escape tendency, the Client bears primary responsibility.

8.5 The Client confirms the pet is microchipped and the registration (ANIS/AMICUS) is current, as required by Swiss law. Failure to maintain current registration is the Client's responsibility.

9. HOME ACCESS (CAT SITTING / HOME VISITS)

9.1 For services requiring access to the Client's residence, the Client will provide keys and/or access codes solely for service delivery.

9.2 Keys are stored separately from the Client's identifying information and are accessible only to the assigned caregiver. Keys are returned within 48 hours of service completion.

9.3 We commit to securing all entry points after each visit, activating alarms as instructed, never copying keys, and never sharing access information.

9.4 We are not liable for theft or damage to the Client's home unless directly caused by our gross negligence or intentional misconduct. The Client is advised to maintain active home insurance (Hausratversicherung).

9.5 A separate Home Access Agreement may be required for cat-sitting clients, documenting the specific keys/codes provided and the assigned caregiver.

10. MEDIA AND IMAGES

10.1 Consent for photos and videos is obtained separately in the Pet Profile Form, with the following distinct options: (a) daily updates for the Client's personal use; (b) marketing use — animal only; (c) marketing use — animal and non-identifying environments.

10.2 We will never publish images showing: the exterior of the Client's building with identifiable street information, recognizable personal items, security features, or any content that could identify the Client's home address.

10.3 The Client may withdraw marketing consent at any time by written notification to [tu email]. Withdrawal applies to future use; materials already published will be removed within 7 days upon request.

11. FORCE MAJEURE

11.1 We are not liable for failure to perform services due to events beyond reasonable control, including natural disasters, extreme weather (as declared by MeteoSwiss), public health emergencies, government restrictions, or sudden incapacitation of the caregiver.

11.2 If force majeure affects an ongoing boarding service, we will: (a) notify the Client immediately; (b) arrange equivalent care through a backup caregiver; (c) if no alternative is available, contact the emergency contact for immediate collection.

11.3 In force majeure events, our liability is limited to refunding fees for unperformed services.

12. DISEASE AND CONTAGION

12.1 Despite vaccination requirements, some diseases (e.g., kennel cough, giardia) can be transmitted between animals in shared environments. This is an inherent risk of group pet care.

12.2 We implement hygiene and monitoring protocols to minimize contagion risk, but cannot guarantee absolute prevention.

12.3 We are not liable for transmission of diseases that cannot be reasonably prevented through standard vaccination and hygiene protocols, provided we acted with professional diligence.

13. AMENDMENTS

13.1 We may amend these Terms. Material changes (pricing, liability, cancellation policies) will be communicated to active clients by email at least 30 days before the effective date.

13.2 Non-material changes (corrections, clarifications) may be made without notice upon website publication.

13.3 If you do not object within 14 days of notification, material amendments are deemed accepted for future bookings. Services already confirmed remain governed by the Terms in force at booking.

13.4 Clients who do not accept material changes may terminate active subscriptions (Walking Memberships) at the end of the current billing cycle without penalty.

14. GOVERNING LAW AND JURISDICTION

14.1 These Terms are governed by Swiss law.

14.2 The exclusive place of jurisdiction is Lugano, Canton Ticino, Switzerland, subject to mandatory statutory provisions.

15. CONTACT

Cubzy Club | Email: info@cubzyclub.ch | Website: cubzyclub.ch